Our customer experiences loss of font fidelity when generating an image of attached pptx file (update: unfortunately your helpdesk tool does not allow me to upload the pptx, how do i pass you the pptx?). This used to work fine with Aspose Slides version 17.12.1, but now they have upgraded to 19.12 this issue comes up. See attached screenshots of outputs of both versions.
Strange thing is that this is only happening in the customer environment (Windows Server 2012 R2 Datacenter) and not in our local copy of the same application running on Windows Server 2016.
Somehow this version of Aspose cannot resolve some fonts?
Is this a known issue? How can it be resolved?