Issue: Merging two PDF files where one of the files has Radio buttons and if we make it first PDF(master) the merge works correctly and retains the Radio buttons chosen options correctly whereas if we make the PDF with radio buttons be appended to other PDF then the Radio buttons chose options gets either unchecked or flipped.
Below is Source Code:
pdfDocument = new com.aspose.pdf.Document(rootFile); // rootFile is the first PDF file
pdf = new com.aspose.pdf.Document(filepath ); // filepath is the second PDF file…
pdfDocument.getPages().add(pdf.getPages());
tempFile = java.io.File.createTempFile(“merge_”, “.pdf”); // delete temp file in finally…
pageCount = pdfDocument.getPages().size();
pdfDocument.save(tempFile.toString());
We appreciate providing support and communication over support forums and I am afraid we would not be able to setup a meeting on webex. In case your files are private and you cannot share it publicly, please share them in a private message. This way only Aspose Staff will have access to them. In order to send a private message, you can click on username and select “Message” option.
We were able to replicate the mentioned issue in our environment and for the sake of correction, we have logged it as PDFJAVA-37909 in our issue tracking system. We will further investigate it in details and keep you posted with the status of its rectification. Please be patient and spare us little time.
Hello Team,
Could you please give us approximate date when the fix for this defect will be ready ? For us this is a critical challenge due to compliance issues.
As issue has recently been logged in our issue tracking system, it is still pending for an investigation due to large number of pending issues in the queue. Please note that the issue has been logged under free support model and will be resolved on first come first serve basis. We are afraid to share that issue may take months for a resolution and we are not able to share any reliable ETA for now.
Furthermore, we also offer paid support model where issues are resolved on urgent basis and have priority over the issues logged under free support model. You may please also check our Paid Support option over website. As soon as we have some significant updates regarding resolution progress, we will let you know. Please spare us little time.
Hello Asad,
Our procurement department is already in process of adding/upgrading our support to Paid Support. Is there a way you have the issues pushed to paid support to make sure that we get this issue’s resolution by the time purchase order of paid support goes complete ?
Our business is asking us status of this issue/fix. I am already chasing on our side to expedite the purchase process faster in the mean time.
I am afraid that we cannot raise the priority of issue without paid support subscription. Please note that the logged ticket can be escalated and raised to priority/paid support, when it is reported/posted in paid support forums. As soon as you subscribe to paid support, you will have access to paid support platform with same email address used for subscription. Once the ticket reference is posted over Helpdesk, it will be escalated accordingly.
Hello Asad,
It took for us a while to make the purchase of paid support. and finally I was told that we have bought paid support now. Can you check our status of paid support in your system. This is for BAYER Germany.
Please also raise the priority of the issue or let me know if you need further details from me.
In case you have subscribed to paid support, you should have access to Paid Support Forums using same email address used for subscription. In order to escalate your issue to high priority, you need to report issue reference in paid support forums. However, you may post in Aspose Purchase Forums if you are facing any issue while logging into Helpdesk.