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Missing images after converted docx to pdf

After converted docx to pdf i don’t have images in new pdf document. But when i do docx -> html -> pdf all images are created in new pdf document. I have questions : why ? I dont want create html files but i want create pdf document from docx and i want have correct pdf document , what must i do ? Is known this problem ?

example of code :
- when images are missing in pdf document:

Document doc = new Document(“example.docx”);

- when images are created in pdf document
Document doc = new Document(“example.docx”);


I can’t attach problematic file.

Hi Piotr,

Thanks for your inquiry. Could you please attach your input Word document here for testing? We will investigate the issue on our side and provide you more information.