New thread:Failed when converting Chinese characters to pdf


#1

pdftest.zip (5.0 MB)

I make a video for you ,
my os is WIN10 1903 X64 (I setup it last month). chinese language and I dump all my font name in the font.txt

I delete the aspose.pdf.dll in my upload zip(it is too big)


#2

@lsl

Thank you for contacting support.

Would you please attach the data once again because previously attached ZIP file appears corrupted. Moreover, please also mention if this is in continuation or related to the topic which you have been following lately.


#3

pdftest.zip (5.2 MB)

as next thread say


#4

@lsl

We are unable to reproduce the issue as the generated file looks fine. It appears like a problem with fonts on your end so please try installing attached font and then share your kind feedback with us.


#5
  1. your font is not on of os build in fonts ? I test 3 pc, no one has this font
  2. your pdf is ok, but after install your font, the issue is still exist on my generate pdf
    (Maybe you have a special tool to compare the PDF files we generate use same code)

#6

@lsl

Could you kindly share the system locale settings which you are using. We will further try to test the scenario in our environment accordingly.


#7
主机名:           DESKTOP-DRNVEVB
OS 名称:          Microsoft Windows 10 企业版
OS 版本:          10.0.18362 暂缺 Build 18362
OS 制造商:        Microsoft Corporation
OS 配置:          独立工作站
OS 构件类型:      Multiprocessor Free
注册的所有人:     l
注册的组织:       暂缺
产品 ID:          00329-00000-00003-AA666
初始安装日期:     2019/9/25, 19:24:10
系统启动时间:     2019/10/13, 14:27:59
系统制造商:       System manufacturer
系统型号:         System Product Name
系统类型:         x64-based PC
处理器:           安装了 1 个处理器。
                  [01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~4200 Mhz
BIOS 版本:        American Megatrends Inc. 0906, 2017/3/22
Windows 目录:     C:\Windows
系统目录:         C:\Windows\system32
启动设备:         \Device\HarddiskVolume4
系统区域设置:     zh-cn;中文(中国)
输入法区域设置:   zh-cn;中文(中国)
时区:             (UTC+08:00) 北京,重庆,香港特别行政区,乌鲁木齐
物理内存总量:     16,242 MB
可用的物理内存:   9,547 MB
虚拟内存: 最大值: 18,674 MB
虚拟内存: 可用:   11,244 MB
虚拟内存: 使用中: 7,430 MB
页面文件位置:     C:\pagefile.sys
域:               WORKGROUP
登录服务器:       \\DESKTOP-DRNVEVB
修补程序:         安装了 9 个修补程序。
                  [01]: KB4515871
                  [02]: KB4503308
                  [03]: KB4506472
                  [04]: KB4509096
                  [05]: KB4515383
                  [06]: KB4516115
                  [07]: KB4520390
                  [08]: KB4521863
                  [09]: KB4517389
网卡:             安装了 2 个 NIC。
                  [01]: Realtek RTL8192EU Wireless LAN 802.11n USB 2.0 Network Adapter
                      连接名:      WLAN
                      状态:        媒体连接已中断
                  [02]: Intel(R) Ethernet Connection (2) I219-V
                      连接名:      以太网
                      启用 DHCP:   否
                      IP 地址
                        [01]: 192.168.0.1
                        [02]: fe80::117e:6848:b247:f369
Hyper-V 要求:     虚拟机监视器模式扩展: 是
                  固件中已启用虚拟化: 是
                  二级地址转换: 是
                  数据执行保护可用: 是

This is obtained from the command systeminfo. If you need more information, please let me know which.


#8

@lsl

We are checking this and will get back to you shortly.


#9

@lsl

Thank you for sharing the details.

We have logged a ticket with ID PDFNET-47123 in our issue management system for further investigations and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.