Convert PDF to PDF(PDF/A) using Aspose.PDF for .NET - Process hangs up

Aspose.PDF Product Family
1

Hi,

During PDF to PDF conversion we had a problem with some files - application hangs up.

Code example below:

using (var inputDocument = new Aspose.Pdf.Document(inputFilePath))
{
inputDocument.Convert(
new MemoryStream(),
PdfFormat.v_1_5,
Aspose.Pdf.ConvertErrorAction.Delete);
inputDocument.Save(outputFilePath);
}

PS. the same issue with PdfFormat.PDF_A_1B.
PPS. Problem files attached.

2

Hi Mikhail,


Thanks for your inquiry. I have tested the scenario with Aspose.Pdf for .NET 10.7.0 and noticed the reported hang issue. So I have logged a ticket PDFNEWNET-39220 for further investigation and resolution. We will notify you as soon as it is resolved.

We are sorry for the inconvenience caused.

Best Regards,
3

The issues you have found earlier (filed as PDFNET-39220) have been fixed in Aspose.PDF for .NET 19.4.

4

Hello,

We’ve tested the fix and both files successfully converted to the PDF, but after converting to PDF/A both files are empty.

Please advise.

Best regards,
UA dev team

5

@uaprogrammer

Would you please try using Aspose.PDF for .NET 19.8 and in case you still face any issue, please share your sample PDF document along with code snippet. We will test the scenario in our environment and address it accordingly.

6

HI,

Aspose.pdf.dll 19.11

Both files successfully converted to the PDF, but after converting to PDF/A both files are empty.

Could you provide the information on the topic?

Best regards,

Oleh

7

@uaprogrammer

We have recorded your feedback and will re-investigate the ticket as per your comments. We will share updates with you as soon as the investigation is completed. Please give us little time.

8

Hi,

Could you please update us regarding the status of the issue? Thank you in advance.

Best regards,
Oleh

9

@uaprogrammer

We are afraid that earlier logged issue is not yet resolved due to other high priority issues. We will surely inform you as soon as it is investigated and resolved. Please spare us some time.

We are sorry for the inconvenience.

10

Hi! Could you update me if there are any updates regarding this issue?

B.R.
Oleh

11

@uaprogrammer

Another ticket as PDFNET-47372 was created in our issue tracking system in order to investigate the reasons behind the generation of empty output. We are afraid that it is not yet resolved. However, we will post an update here as soon as we have some news about its resolution. Please be patient and give us some time.

We are sorry for the inconvenience.

12

Hi,

Could you please update us regarding the status of the issue? Thank you in advance.

Best regards,
Alex

13

@uaprogrammer

Regretfully, the earlier logged issue is not yet resolved. Please note that it is under the investigation phase and as soon as it is fixed, we will surely inform you in this forum thread. Your patience is highly appreciated in this regard.

We apologize for the inconvenience.

14

Hi,

Could you kindly share an update on the status of this issue?

Sincerely,
Anna

15

@uaprogrammer

We are afraid that the earlier logged ticket(s) have not been yet resolved. Please note that we will surely inform you as soon as the investigation of the tickets is complete and we have some news about their fix ETA. We highly appreciate your patience and comprehension in this regard.

We apologize for the inconvenience.