PDFs Converted to Word Lock Up when Opened

Aspose.Total Product Family
1

I have tried to convert some documents from PDF into Word but when we try and open the Word document, it locks up Word 2003 and Word 2007, but opens fine on Word 2010. Is there anything we can do about this? Have you seen this problem before?

Submitted from: https://apps.saaspose.com/App

2

This is the file which when converted to .doc, causes word 2003 and 2007 to crash.

3

This file also has a problem being opened with word 2007.

4

Hi Paul,

Sorry, I was unable to reproduce this issue at my end. I get the attached output when convert PDF to DOC and do not see any problem in opening/editing output DOC with MS Word 2007.

Can you please try opening the attached DOC at your end and share if this document also crashes at your end? If not, please share your output DOC file and complete code for reference. Sorry for the inconvenience.

P.S. you can use Saaspose.Pdf API to convert PDF to DOC and use Saaspose.Words API to convert DOC to DOCX if you want to convert PDF to DOCX.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

5

Muhammad,
The file you've sent me is much smaller than the file I get when i use the convert api command to put the file and return the data.
When I try, it ends up being 1.6MB.
I have attached it.
Thanks.

6

Hi,
We have looked at the files closer and it appears to lock up Word when we select the images within the converted file.
If there was a way of removing the image during conversion, that would really help us.
Thanks.

7

Hi Paul,

Yes, you are right. This issue has been logged into our issue tracking system as SAASPDF-71. Deleting images is also not supported but a new feature request to support this feature has been logged into our issue tracking system as SAASPDF-70.

We will try to resolve these issues as soon as possible and keep you updated on these issues. Sorry for the inconvenience.

Best Regards,

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

8

http://www.nigelwright.com

Hi Sialkot,

Thank you for investigating this issue further for me.

It has been causing problems during our testing. We are keen to use your service and are ready to sign up on a paid subscription.

Can you let me know when it is likely that these issues will be addressed?

SAASPDF-71 is the most important issue we need resolved before we can confidently subscribe.

Thanks,

Paul

PAUL KISSICK
SENIOR SYSTEMS ENGINEER
DIRECT DIAL +44 (0)191 269 0738
F +44 (0)191 222 1786

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9

Hi Paul,

This issue has already been fixed in our base PDF product so you can expect this fix live soon. Some testing is required before moving this fix to live service and we will update you as soon as it is available.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

10

Hi Muhammad,

Do you have any idea when this bug will be resolved on the live service?

Paul

11

Hi Paul,

We are testing the latest version of our base PDF product to make sure existing features are not affected by this update. Once our testing is complete, we will move this fix to live. Normally it takes 1-2 weeks so you can expect it live in the next week. We are sorry for the inconvenience.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

12

Hi Paul,

I would like to share that this MS Word crash issue has been resolved. Please try again and let us know if it works for you now.

Best Regards,
Muhammad Ijaz

Support Developer, Saaspose
Sialkot Team
http://www.saaspose.com

13

Muhammad,

I’ve retested the PDF to Word conversion with the pdf’s we know failed to open and they appear to be more successful when opening in Word 2003 and 2007 now.

Thank you for sorting this issue for me.

Regards,

Paul Kissick

14

Closing