Development team has thoroughly investigated the issue and I would like to share that situation with email content is not a bug of AE, and especially not a bug in protocol part of AE. Actually the problem is in special format used in this mail. For verification you may convert message in eml (text) format as follows:
string fileName = Path.Combine(TestUtil.GetTestPath(), “TOWER Template.msg”);
MailMessage message = MailMessage.Load(fileName);
string outFileName = Path.Combine(TestUtil.GetTestOutPath(), “TOWER Template.eml”);
message.Save(outFileName, MessageFormat.Eml, MailMessageSaveOptions.None);
This resultant EML file is attached here for your reference. In this file you may see following content:
It shows that file contains MS Word content. Of course, this content can’t be shown directly, and has to be converted. For instance if this mail is sent through MS Outlook, first MS Outlook converts content of this part of the email to an image, and then sends to the server.
On the other hand if you send this mail through AE, mail is sent as it is, without conversion. In this case conversion is performed on the mail server. Converters which are used by Microsoft and Google have a bit different implementation and as result we may see a bit different appearance of the email on the web and in the MS Outlook.
If you want to see the same appearance on the web and in the MS Outlook, you should use html content for email, not the MS Word.
Please feel free to write us back if you have any other query in this regard.