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Preserving Styles within documents- in particular fonts

we have a licensed version of aspose.words.
Runtime Version 1.1.4322
How do you get the document to preserve the style? I create a document template and add in a free text line and apply a custom style i have created to this line. this line is not recreated correctly when i use the template to create my mail merge.

it seems to lose the font type, and reverts back to Times New Roman. it will preserve the size, font weight, style & colour etc but just not the font type.
is there something that needs to be done to the document to preserve different custom styles applied?
i have included an attachment that shows the template on the left, and then the generated document on the right - so you can see the differences i am experiencing


Thanks for your inquiry. I tried to reproduce this but it seems that all works fine on my side. Could you please attach your template here?
Also try to use the latest version of Aspose.Words (
The latest version of Aspose.Words is available for download from here.
Best regards.

attached is the copy of the template.
ill try out the new version of the dll

I tried to use your template and it works fine on my side.
Best regards.