Problem Accessing Graphs in Attached Excel File

Aspose.Cells Product Family
3

@sarathepiq,

Thanks for the template XLSX file and GIF image.

I reproduced the issue when reading the XLSX file into GridJs. I could not load/access the charts into it.

We require thorough evaluation of the issue. We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): CELLSGRIDJS-1818

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

4

hi Sahi,

Any update on this?
Issue ID(s): CELLSGRIDJS-1818

Thank you,
Ganesh Kumar.

5

@Ghani0303,

We apologize for the inconvenience caused. The issue remains unresolved at the moment. Before addressing it, we need to implement enhancements that allow APIs to retrieve data values from the chart. Rest assured, we will keep you updated and share the latest progress on this matter soon.

6

@sarathepiq
let me explain more for this issue.
The root cause is the chart data range is no longger existed in the current spreadsheet file.

78de5cb4-c28e-4abc-a502-5ed2cea79448.png1262×922 38.5 KB
78de5cb4-c28e-4abc-a502-5ed2cea79448.png (38.5 KB)
thus GridJs can not find the required data source normally during rendering.

7

@Ghani0303
For the demand of getting chart cache data( CELLSNET-58957), we plan to support it in the next version (25.10).

8

Thanks for the update, what is the time line for 25.10 version available for users to use it?
Also i observed that in 25.09 version, images and charts are not able to load is this issue also getting resolved in the 25.10 version?
@sarathepiq @leoluo

9

@Ghani0303,

Aspose.Cells 25.10 is scheduled to be released during the first week of October 2025, approximately between the 10th and 15th of the month.

Charts with cached data (linked to external sources) will be addressed in the upcoming release. Regarding the missing images, could you please provide more details along with a sample Excel file? We will review and resolve the issue soon.

1 Like
10

Attached is one of the example where the charts are not getting displayed in 25.09 version as well.
image.png (86.0 KB)

Sample Excel file.zip (50.9 KB)

Please look into the sample file and fix the issue at the earliest.

Looking forward for your support and response.

Thank you,
Ganesh Kumar.

11

@Ghani0303,

Thank you for sharing the template Excel file (containing the charts) and the screenshot.

We have logged the archive to your existing ticket(s). Rest assured, we will try to ensure the fix is included in the upcoming release (v25.10), so that when the template Excel file is loaded into Aspose.Cells.GridJs matrix, the charts are rendered accurately.

12

For this file, the root issue is same, the chart uses the data source which is not existed in the file.

13

@sarathepiq,

We are pleased to inform you that your issue (Ticket ID: “CELLSGRIDJS-1818”) has been resolved. The fix/enhancement will be incorporated in the forthcoming release (Aspose.Cells.GridJs v25.10), which is scheduled to be launched within the next few days. We kindly request you to stay tuned for updates.

14

Thanks for the update, i will continue to check for the V25.10 release.

Regards,
Ganesh Kumar.

15

@Ghani0303,

You are welcome. We will ensure to keep you informed with the latest updates regarding the new version as it becomes available.

16

hi, Wanted to check if this is fixed along with 25.10 Version

17

@purushothamj
Yes, it is fixed in v25.10.

18

Hi @peter.zhou i tested the same file which was given as a sample, but still i am unable to load the charts.
Can you take a look and confirm on this please?

image.png1644×978 92.8 KB
image.png (92.8 KB)

I used the Demo site and loaded the sample file attached the screenshot for reference.
Same file when i open in the microsoft excel i see like this

image.png1275×877 66.7 KB
image.png (66.7 KB)

Looking forward for your response and resolution.

Thank you,
Ganesh Kumar.

19

@Ghani0303
Please update both the serverside and client side to v25.10.
this is the snapshot in my side.

QQ截图20251016162628.png1563×1227 87.2 KB

20

@peter.zhou is this latest version 25.10 available in the demo site?

21

@Ghani0303

The editor app in the demo site has not yet updated to v25.10, it will be updated in the next few days.

22

one quick question, Editor app in the demo site uses .NET or Java?
can you keep updated once 25.10 version is available in the editor app?

Thank you,
Ganesh Kumar.