Hi, my name is Mark McKenna, working with Teamspace Canada.
We are licensed users of your software, and we’re trying to get a document to render in PDF format for a client of ours. The document is large and contains a variety of content; some of this content is giving us some trouble.
Please find attached a PPTX file with a chart in it; I believe that this was created using Office 2007, but I am not 100% sure. When we use your software (aspose-slides-2.5.0-java) to render this as a PDF, everything on the slide comes through except the pie chart itself, which is blank.
In Office 2010, when we try to edit this chart, we are prompted to ‘convert the chart to the new format’. I did this conversion and tried the export again; this time, the chart still doesn’t show, but a semitransparent pink box is rendered where the chart is in the original document.
Do you have any ideas on how we can proceed?
Thanks for your swift reply,
PS: If this problem gets resolved, we have run into a few others as well. One slide throws a Java exception while being exported, I think because there are manual linebreaks in some of the text fields on it; and the entire presentation, at just over 1000 slides, crashes with a NullPointerException after allocating roughly 2 gigs of memory (I ran Java with -Xmx3G; I believe it is a 64 bit Java implementation on a 64 bit platform).
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