Products still running in evaluation mode after purchase

Greetings,
We purchased several controls with the aspose.custom option. Despite the new license file, they are all running in evaluation mode. If we remove the license file then an exception is thrown, so it appears that they are found.
We are running them in SharePoint via InfoPath Forms Services. To make sure the license file is being called in the beginning, SetLicense is being called on form load.
We then tested a simple application in windows application, and still it runs in test mode.
Is this the sign of a bad license file?

Hi
Thanks for your inquiry. Please make sure that you set license before creating document. Also you can send the license file to my e-mail. See the following link
https://forum.aspose.com/t/aspose-words-faq/2711
I will check it on my side and provide you more information.
Best regards.