Server Error on Aspose Online PPT to PDF Converter

Aspose.Slides Product Family
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Hello,

I am encountering an Internal Server Error for a specific PPT file with a Mathematical equation.
Please find the below input file and error message image:
AptosIssue.zip (44.6 KB)

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@aakanksha76

Hi, you reported an internal server error when converting a PPT file that contains a mathematical equation using the Aspose online converter [1].

To investigate further, could you provide the following details?

  • The exact Aspose Slides Cloud API endpoint and HTTP method you are using for the PPT‑to‑PDF conversion (e.g., /slides/{name}/convert/pdf).
  • The full request you sent (including headers, query parameters, and body) and the complete error response you received (status code and response body).
  • Whether the same PPT file converts successfully using the Aspose online web UI, or if the error occurs only via the API.

With this information we can reproduce the issue and determine the next steps.

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Api endpoint: Online PowerPoint to PDF Converter

4

@aakanksha76

You reported an internal server error when converting a PPT file that contains a mathematical equation using the Aspose Slides online converter.

To investigate, please provide:

  • The exact API request you sent (full endpoint URL, HTTP method, headers, query parameters, and body) and the complete error response (status code and response body).
  • Whether the same PPT file converts successfully using the Aspose Slides web UI, or if the error occurs only via the API.

With this information we can try to reproduce the issue and follow up here. [1]

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This topic has been moved to the related forum: Server Error on Aspose Online PPT to PDF Converter - Free Support Forum - aspose.app

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