Free Support Forum - aspose.com

Slow Response time for Slides REST API

Hello,

We have been seeing rather critical response time issues with relatively simple requests to the Slides API via the Ruby SDK. A request to copy a slide from one presentation to another, for example, is taking over 1 minute:

D, [2018-10-19T20:24:33.844901 #53647] DEBUG – : ETHON: performed EASY effective_url=http://api.aspose.com/v1.1/slides/cff1cf5711950a44d2f764c25d0aec77.pptx/slides?slideToCopy=24&source=master_presentations/3/built_presentations/9/temp—cff1cf5711950a44d2f764c25d0aec77.pptx&position=14&folder=master_presentations/3/built_presentations/9&storage=storage-staging&appSID=02e41089-5cc9-49c6-911b-7e381e62c860&signature=04DEAo1Gsx8vAyKjreJ74zis3sk response_code=200 return_code=ok total_time=72.347368

We routinely will need to copy up something like 40-60 slides between decks, but having an 1+ hour response time to do so is not acceptable for our clients.

Can we narrow down the particular issue? Is it the request itself that is slow, are requests on a queue system on your end? Is the process of copy/pasting slides, or requesting slide thumbnails, something that should take 1+ minute per slide?

We were having response times closer to 10-20seconds earlier this week, with smaller powerpoint files, but even that was as slow as we were willing to manage.

@vikaswadhwaextendmed,

I have observed your requirements and it seems related to Cloud platform APIs. We will share the feedback shortly with you in this regard.

@vikaswadhwaextendmed,

Can you please proceed to following thread link for your convenience in Cloud support forums where we will share further feedback with you.