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Support question

Hi,
am from IFC, part of World bank Group
got a question regaring Aspose.Words for Java
Please email me @ Bijo Thomas bthomas3@worldbankgroup.org or 202-4584889

Hi,

We are using Aspose.Words for Java (Implementation-Title:
Aspose.Words for Java
Implementation-Version: 11.7.0.0).
We are having an issue of Passwords getting corrupted for MS word 2013 password protected documents.
Could you please let us know the latest version which supports both MS world 2013 & 2010 password protected documents so that we can test it.

Regards,
Bijo

Hi Bijo,

Thanks for your interest in Aspose.Words for Java. The latest version is 15.7.0 which you can download and test from the following link. I hope, this helps.
https://releases.aspose.com/words/java

In case the problem still remains, please attach your 1) input Word document, 2) source code you’re getting problems with, 3) password string and 4) Aspose.Words generated Word document (DOCX) with corrupted document here for testing. We will investigate the issue on our end and provide you more information.

Best regards,

Thanks awais for the quick response…
We will test it and update you…
Thanks,
Bijo

Hi,
We tested the latest version(15.7.0) with licence file which we got from aspose for our current version and got below error.
If we use the licence file comes with the latest version, will it be fully functional as the one we have currently.

java.lang.IllegalStateException: The subscription included in this license allows free upgrades until 11 Sep 2013, but this version of the product was released on 31 Jul 2015. Please renew the subscription or use a previous version of the product.
at com.aspose.words.zzZOL.zzX(Unknown Source)
at com.aspose.words.zzZOL.zzY(Unknown Source)
at com.aspose.words.License.setLicense(Unknown Source)
at Stand_Alone.Main.main(Main.java:81)

Hi Bijo,

Thanks for your inquiry. The problem occurs because your license has expired. Please check the expiration date of your license by opening the license file in notepad (however, please don’t edit it). There, you should see the following tag:
20150731

It means that you can free upgrade to version of Aspose.Words published before 07/31/2015. But the latest version of Aspose.Words was released on 08/08/2015.
https://releases.aspose.com/words/java

Should you want to use the latest version of Aspose.Words for Java, you need to renew your subscription. For renewing/upgrading a subscription, please contact our sales team via Aspose.Purchase forum.

Best regards,