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The actions "Launch is prohibited"

We are required to convert our pdf documents to pdf-a/3u. These documents have links to other documents. Per our requirements these links were to be created with the Launch action. Which we did, but found that it wasn’t working. On looking at the conversion logs from converting from pdf to pdf-a/3u we got the following error:
The actions ‘Launch’ is prohibited
Why is this prohibited? If we used the RemoteGoto action the link was allowed.

@lodonnell

Would you kindly share the sample PDF document with us. We will test the scenario in our environment and address it accordingly.

I do not have a document to share that I can as of yet. That being said, I can share the conversion log.How do I send you a file? I don’t see any options

PDF_A_3U_Conversion.zip (812 Bytes)

@lodonnell

Thanks for sharing conversion log file.

Furthermore, we also need a sample PDF document in order to reproduce the issue in our environment and address it accordingly. You can share any sample PDF from which the issue can be replicated. This would help us investigating the issue accordingly.