We are using Aspose Words 220.127.116.11 to generate PDF document from Docx files.
Before generating the document we set values for Merge Filelds using
Then we call : testDoc.Save(outputFile, SaveFormat.Pdf);
After we call the Save method we generate an image for the first page of word doc.
The problem occurs when number of users start using the page which has this functionality.
First we saw the time out error in event log. We have increased timeout of page but no improvement.
Also after increasing the timeout of page the page keeps loading and nothing happens. For some of the users we notice timeout in event log. Other users we believe do not wait for the page to load and for them we do not see the timeout in event log.
After we restarted the Application Pool the functionality works as it is.
Please suggest asap what to do next because it is happening in our production site.
FYI: The size of the docx files is not very big. I checked two of them today and it is around