Unable to edit/save some text to Pdf with comments

Aspose.PDF Product Family
1

Our company uses Aspose Pdf v10 almost a year now. From previous months since we started using the tool, we encounter some issue but we found right away some fixes based on the forum. Recently, we encounter new error particularly when we tried save some inputs like text on the existing pdf (pdfDocument.Save(pdfFilePath)) and unfortunately we cannot determine what really the exact error because it just hang like forever. The pdf that we’re trying to edit comes from our client. I tried to investigate the pdf contents and found some comments inside it. Even any manipulation of the pdf won’t really save the changes. I have attached the pdf and some screenshot for your reference.


We really need to fix this issue very soon. Quick response from your team is very much appreciated.

Regards,

Jim
2

Hi Jim,

Thanks for your inquiry. I have tested your scenario with shared document using Aspose.Pdf for .NET 10.7.0 and managed to observe the reported issue. For further investigation, I have logged an issue in our issue tracking system as PDFNEWNET-39561 and also linked your request to it. We will keep you updated via this thread regarding the issue status.

We are sorry for the inconvenience caused.

Best Regards,

3

Hi Tilal,


Thank you for your response. I hope this can be solved asap. We have a lot of pdf documents with this type and needs to be processed asap.
Btw, we’re using version 10.0.0.

Thanks & regards

Jim
4

Hi Jim,


The team will start investigating the issue based on their schedule and as soon as we have some definite updates regarding its resolution, we will let you know.

Furthermore, as per your above comments, if you have other documents producing similar issues, please do share the documents, so that we consider them during the resolution of earlier reported issue.
5

Hi guys,


Any update regarding this one?
6

Hi Jim,


Thanks for contacting support.

The issue is still pending for review and is not yet resolved. Please note that issues are resolved in first come first serve basis as we believe its the fairest policy to all the customers. Please be patient and spare us little time.

We are sorry for this inconvenience.
7

Hi,


Been a very long time I haven’t received any response regarding this https://forum.aspose.com/t/27844
issue.

Any news? So disappointing.

8

Hi Jim,


Thanks for your inquriy. I am afraid the reported issue is still not resolved, as product team is busy in resolving other issues in the queue. However we have raised the issue priority of your issue and requested our product team to investigate it and share an ETA/findings at their earliest. We will update you as soon as we get a feedback.

We are sorry for the inconvenience caused.

Best Regards,
9

The issues you have found earlier (filed as PDFNEWNET-39561) have been fixed in Aspose.Pdf for .NET 11.8.0.

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