Unable to login


#1

Hi,

I purchased Aspose.Total yesterday and today I cannot log into my account in order to download it. My account name/email is mhill@labvantage.com

After entering my username/password, I am forwarded to the passport identity site but no callback is received. My browser stops here:

https://www.aspose.com/community/callback-oauth.aspx#id_token=eyJ0e…A&scope=openid%20profile%20email&state=ccb3395391184cd785f9c0ea8f55c663&session_state=KTQntvL6XwSXKDD8cz2qxX2bQv8cCatDEoMnBXibals.0cd24840ea8f6692102632d0ca1268b7
#

Unfortunately, because I cannot log in, I cannot submit posts to this forum. Therefore I have created a temporary email account just for the purpose of making this post. If possible, could you please reply to my actual email account mhill@labvantage.com letting me know what the problem is.

To be clear: Off the same laptop, I can connect to my new temporary account but I cannot connect to the account I made my purchase through. I assume, therefore, there is a problem with that account.

Thank you!

Mark



#2

Hi Mark,


Sorry for the trouble. I have asked the concerned team to look into this matter on priority so you could login and start working with the APIs. We’ll fix the issue soon and update you.

Regards,


#3
Hi,

Sorry for the inconvenience.
Now, You should be able to access your account mhill@labvantage.com.
We have sent you a new working password in a separate email.

Please feel free to reach out if you need further assistance.