Thanks for your inquiry. Unfortunately, it is difficult to say what the problem is without the input document and code. To ensure a timely and accurate response please supply us with the following information, if you cannot supply us with this information we will not be able to investigate your issue and raise a ticket.
- Please supply us with the code from your application that is causing the issue
- Please supply us with the input document that is causing the issue
As soon as you get these pieces of information to us we'll start our investigation into your issue.