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Urgent a production issue - gif image blackout on PDF


This is a urgent issue rasied by end user.

If he uploads any image with ".gif" extention the image is shown on .pdf but it is blackout.

Jpeg image formats are working fine.

Please help ASAP.

Hi Sachin,

First off, please make sure that you’re using the latest version at your end. If it doesn’t resolve your issue then please share the input PDF file, the image file, and the code snippet with us, so we could investigate the issue at our end. You’ll be updated with the results the earliest possible.

We’re sorry for the inconvenience.