Free Support Forum - aspose.com

Urgent over billing request

I spoke to billy lundie, last week headvised me to sign up for $15. I have been charged $105.
Call me at 0411 590115 (I will give you 2 hrs. otherwise I will take action via Fair trading). I am waiting on a phone call.


Submitted from: http://saaspose.com/

I have some questions as a new user
I tried contacting your office for 2 days
What is the best number to call you on?

Sent via BlackBerry® from Telstra

From: Saaspose Support <support@saaspose.zendesk.com>
Date: Tue, 20 Nov 2012 06:14:14
To: STEVE<steve@csbb.com.au>
Reply-To: Saaspose Support <support+id79@saaspose.zendesk.com>
Subject: Request received: Urgent over billing request

I am unsure why I keep getting a email to update

Can you please pass on a number that I can call support?

These emails seem to be going around in circles

Regards
Stephen Wray jp RBV sba faibb mibba CMEA
Director
Specialist Business Broker & Valuer
1300 556606
0411590115


Warning: This email and any attached file is private and confidential. This email and attachments are intended for the named recipient(s) only. If you are not the intended recipient, telephone Cornerstone and promptly delete this email and any attachments. This email and any attached file are not guaranteed to be free from viruses, trojans or malicious code. Cornerstone accept no liability for loss or damage resulting from viewing this email or any attached file.

Please consider the environment before printing this e-mail notice.

From: Sales [mailto: notifications-support@saaspose.zendesk.com ]
Sent: Tuesday, November 20, 2012 5:19 PM
To: STEVE
Subject: [Saaspose Support] Re: Urgent over billing request

Hi Steve,

We're very sorry for this inconvenience. There seems some mistake in charging the amount. I have forwarded this issue and your number to Billy Lundie, and he'll get in touch with you shortly. We appreciate your patience in regard.

Thanks & Regards
Shahzad Latif
Saaspose Support Team.

No Problem,
Thanks for your help

I think Bill is in London
I will wait till he come in later today




Regards
Stephen Wray jp RBV sba faibb mibba CMEA
Director
Specialist Business Broker & Valuer
1300 556606
0411590115


Warning: This email and any attached file is private and confidential. This email and attachments are intended for the named recipient(s) only. If you are not the intended recipient, telephone Cornerstone and promptly delete this email and any attachments. This email and any attached file are not guaranteed to be free from viruses, trojans or malicious code. Cornerstone accept no liability for loss or damage resulting from viewing this email or any attached file.

Please consider the environment before printing this e-mail notice.

From: Shahzad Latif [mailto: notifications-support@saaspose.zendesk.com ]
Sent: Tuesday, November 20, 2012 5:48 PM
To: STEVE
Subject: [Saaspose Support] Re: Urgent over billing request

Hi Steve,

Thanks for the understanding. In the meanwhile, our technical team is looking into this matter as well and we're in touch with our billing service provider too.

Thanks & Regards
Shahzad Latif
Saaspose Support Team.

Hi Steve,

As we can see, you're only charged $15 for your Startup plan. Could you please forward us the receipt for $105 from Saaspose? The last activity from your side was 9 days ago and it was only the subscription of Startup plan at $15. Please either attach the receipt here or forward us at support@saaspose.com and we'll look into it further to sort it out.

Thanks & Regards
Shahzad Latif
Saaspose Support Team.

I hate typing in a email, what is wrong with a phone number

I will talk to Bill today




Regards
Stephen Wray jp RBV sba faibb mibba CMEA
Director
Specialist Business Broker & Valuer
1300 556606
0411590115


Warning: This email and any attached file is private and confidential. This email and attachments are intended for the named recipient(s) only. If you are not the intended recipient, telephone Cornerstone and promptly delete this email and any attachments. This email and any attached file are not guaranteed to be free from viruses, trojans or malicious code. Cornerstone accept no liability for loss or damage resulting from viewing this email or any attached file.

Please consider the environment before printing this e-mail notice.

From: Shahzad Latif [mailto: notifications-support@saaspose.zendesk.com ]
Sent: Tuesday, November 20, 2012 6:06 PM
Cc: Sales
Subject: [Saaspose Support] Update: Urgent over billing request