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Web images not converting

Some slide presentations are not converting. This appears to be related to customers copying web images and inserting them into the presentation. I can open these presentations on my system and they are viewable. All text, and most images seem to be converting.

This problem occurs on windows, mac, and linux.

I’m using the slide.getThumbnail() method.

Actually the type of images which are not showing is Exif , it seems it is not supported. We will look, if we can add its support, or if there is workaround.

They are not Exif, they are in Mac’s PICT format which is not supported by .Net framework and
by JAI in case you use “for Java” version.