What are the requirements of a paid support?


#1

We (Oodrive) have paid an Aspose cells license; wouldn’t that also imply a paid support access?
When trying t get it, a dialogue box displays “Sorry, only Paid Support customers can create tickets”!

Please Cc your reply to _visualization@oodrive.com too.

Regards,

M. Ion
_visualization@oodrive.com


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#2

@elouarghani,

Thanks for your query.

Well, it may depend on the subscription option(s) you select while purchasing the component. I guess you have to purchase the paid support service also. I am moving your thread to Aspose.Purchase forum where one of our sales staff member will help you better regarding paid support and other subscription/licensing types.


#3

@_visualization

Thank you for your inquiry.

Paid Support is an enhancement of Aspose Standard Free Support and must be purchased separately. You can find details of the Paid Support option here https://helpdesk.aspose.com/kb/faq.php?id=1.

Feel free to let us know if we can help with anything else.

Best regards,

Shelia