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When image is external url ( out of our domain network) - the image is not display in the document

Hi ,

We are using aspose to generate document (docx/pdf).

We embedded images inside the document. When the image is external url , it takes too much time (~1-2 min) until the document is generated and the document doesn’t display the image.

If we use internal url ( to server in our domain) it works ok.

Please advise ,



Hi Kety,

Thanks for your inquiry. Please make sure address to the remote image location is correct. Please try upgrading to latest version 14.9.0 and see how it goes on your end:

In case the problem still remains, please attach your input/output documents and source code here for testing. We will investigate the issue on our end and provide you more information.

Best regards,