Word to PDF conversion occasionally fails with big Red X image in PDF

[aadil.khan]

We are using Aspose.Words component to convert MS word documents with mail merge fields, to convert them into PDF documents but sometime, occasionally, we see a big red x image appeared on the generated PDF document. We are using the following code to generate.

image.png (6.3 KB)

We are using version 13.7.0.0 of the Aspose.Words.dll

Please let me know if this is a knows issue/if there is a quick fix for this.

Regards,
Aadil.

[tahir.manzoor]

@aadil.khan

Thanks for your inquiry. To ensure a timely and accurate response, please attach the following resources here for testing:

• Your input Word document.
• Please attach the output Word file that shows the undesired behavior.
• Please create a standalone console application (source code without compilation errors) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we’ll start investigation into your issue and provide you more information. Thanks for your cooperation.

Best Regards,
Tahir Manzoor