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Your support emails don't seem to work!

I tried the following email addresses and my messages bounced:

excel@nospam.aspose.com
excel.express@nospam.aspose.com

Here is the message I was trying to send:

I am getting an exception when I try to open some excel files. Most work, but a few give me this:

System.Exception: Errors in Excel Open method. —> System.Runtime.InteropServices.COMException (0x80030002): Exception from HRESULT: 0x80030002 (STG_E_FILENOTFOUND).
at Aspose.Excel.Record.t.a(String A_0, IntPtr A_1, Int32 A_2, Int32 A_3, UCOMIStream& A_4)
at Aspose.Excel.am.a(MemoryStream A_0)
— End of inner exception stack trace —
at Aspose.Excel.am.a(MemoryStream A_0)
at Aspose.Excel.am.a(String A_0)
at Aspose.Excel.Excel.Open(String designerSpreadsheet)
at TryAspose.Class1.Main(String[] args) in c:\documents and settings\avoellmy\my documents\visual studio projects\tryaspose\class1.cs:line 33

What is going on? Is this a known issue? What can be done to resolve this?


Andreas

Andreas,

In order for the email account to be valid you need to remove the “nospam” portion of the email address.

Noticed the Red Bold Type on the contact page for more information: http://www.aspose.com/Corporate/Teams/Product/Nanjing/Contactus.html

Once you remove the nospam, you should have no issues reaching support.