After conversion word document to html, 3-D SmartArts are not loaded, and they are shown as 2-D

Aspose.Words Product Family
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1

Hi Aspose support,
In our product we have functionality that converts word document to html.
We used Aspose.words (23.2.0) library.
We are using Windows 10 Pro (64-bit operating system, x64-based processor) and .NET Framework 6.0

After conversion word document to html, 3-D SmartArts are not loaded, and they are shown as 2-D.
(Left side html document -right side word document)
Issue: Issue.zip (315.6 KB)
Source documents: SmartArt 3D.zip (45.4 KB)
Expected result: Converted html should be the same as word document.

Please help on this.
Thanks.

2

@radha.bobbili
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSNET-25018

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.