After convert to .docx,some inforamtion are missing

version: 23.8

issue: verndor information on page4 are missing:
in pdf:
image.png (12.4 KB)
after conversion:
image.png (12.2 KB)

pdf:
GZHL2404016508LW-TRF.pdf (81.4 KB)

@softboy

Can you please share which API (.NET or Java) are you using so that we can further proceed accordingly?

Hi
.net api:

DocSaveOptions saveOptions = new DocSaveOptions
{
    // Specify the output format as DOCX
    Format = DocSaveOptions.DocFormat.DocX,
    // Set other DocSaveOptions params
    Mode = DocSaveOptions.RecognitionMode.EnhancedFlow
};

@softboy

We are checking it and will get back to you shortly.

@softboy

Below is the output that we obtained in our environment. Can you please check and highlight which information is missing in it from the source PDF?
GZHL2404016508LW-TRF.docx (55.0 KB)

Hi,
with 23.8 version, the “Vendor contact information” is missing.

@softboy

The output that we shared was produced using the latest version of the API. Can you please confirm if issue exists while using the latest version as well?