Application hangs when I try to convert pptx file to the pdf (aspose slides version 14.4.0.0)

Aspose.Slides Product Family
1

Hi,

We are using the aspose in our product when we try to convert the pptx file to the pdf application hangs

For doing this we are using the below code sample

var pres = new Aspose.Slides.Presentation(stream);
pres.Save(dstFilePath, Aspose.Slides.Export.SaveFormat.Pdf);

Please find the respective pptx file for the replication

Note: but the strange thing is when I ran the above code from my visual studio 2010 then pdf conversion works fine but when I deploy same and try to convert the same then it hangs meaning that is starting the

pres.Save(dstFilePath, Aspose.Slides.Export.SaveFormat.Pdf, saveOptions);

And it is not coming out of the above method and at the same time it is not throwing the error as well.

Could you please check why this is happening? And to fix what needs to done…

We are using the aspose 14.4.0.0 version & .net framework 4.0

this is very urgent please help

Thanks,

Suresh

2

Hi Suresh,

Thank you for inquiring Aspose.Slides…

I have worked with the presentation file shared by you and have been able to observe the issue specified while converting the pptx to pdf. A ticket with ID SLIDESNET-36349 has been logged in our issue tracking system to further investigate and resolve the issue.This thread has been linked with the issue so that you may be automatically notified once the issue will be resolved.

We are sorry for your inconvenience,

3

Hi,

Thank you so much for your quick reply.

Could you please suggest any temporary resolution which will stop the hanging and could you please let me know approximate ETA, because this our production issue I need to address it as quick as possible.

Please help!

Thanks,

Suresh.

4

Hi Suresh,

I have observed your comments and regret to share that there is no workaround possible in this scenario. I can not provide the ETA before the development team investigates the issue. Once the development team updates status of this issue, I will share the details with you. I request you to be patient until the issue is investigated.

We are sorry for your inconvenience,