We have updated the ticket information accordingly and will surely let you know once we have some updates.
can you tell me where in the process this is? Is it even being worked?
We would like to share with you that the ticket is logged under free support model where issues are resolved on first come first serve basis. We assure you that we will complete the ticket investigation as per the schedule and share the updates with you as soon as the investigation is complete.
At the moment, the ticket is under the phase of the analysis and as soon as it is done, we will share updates with you regarding ticket resolution or its ETA. Please spare us some time.
We apologize for your inconvenience.
We have found the issue and are going to fix it in Aspose.PDF 23.7. The reason you are getting the exception is because your server is missing the “WINDIR” environment variable for some reason. As a workaround, you can set this variable prior to the Aspose.PDF 23.7 release.
The issues you have found earlier (filed as PDFNET-54563) have been fixed in Aspose.PDF for .NET 23.7.