Proxy error(NullReferenceException): Object reference not set to an instance of an object."
when my aspose.PptxSaveOptions() method called
Please note aspose.License and aspose.Document() method is working fine
Can you please share your complete sample code snippet and sample file for our reference so that we can test the scenario in our environment and address it accordingly.
ppt-aspose.zip (1.6 KB)
We are using Red hat Linux server and facing the issue as soon as document.save() is called and throwing the error - “Failed to convert PDF to PPTX: Proxy error(NullReferenceException): Object reference not set to an instance of an object.”
The error is throwing on any pdf file.
Also note that this code is running fine on my windows machine.
Such issues can occur due to missing fonts in the system. If possible, please also try installing msttcorefonts package. However, for further and detailed investigation, we have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PDFPYTHON-292
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
I have installed the msttcore fonts and liggdiplus , now having error -
No codec available for format:b96b3cae-0728-11d3-9d7b-0000f81ef32e
Your concerns have been recorded and we will surely inform you as soon as we make some progress towards ticket resolution. Please be patient and spare us some time.
We are sorry for the inconvenience.
Any update? We are receiving the issue in Production and require a quick resolution. Can you please prioritize it?
The ticket has recently been logged in our issue tracking system and will be prioritized on first come first serve basis as per free support policies. We do realize severity of the issue for you and have recorded your concerns already to escalate the issue priority. However, we cannot raise the priority to the highest in free support sadly. As soon as we make some progress towards ticket resolution, we will inform you. Please be patient and spare us some time.
We are sorry for the inconvenience.