Aspose.PDF not Working Properly with some types of PDF files

Aspose.PDF Product Family
1

We are using the last version of Aspose.PDF (22.12.0) to transform PDF files into PNG

files for each page, but with some type of PDF Files (we cannot determinate the origin or the special thing about those pdf Files )

the component instead of transform the PDF files properly it only throws a lot of invalid characthers

instead of the properly image transformed

2.jpg attachment is the way the PDF is transforming the PDF file

3.jpg is the “original” file i just erased some sensitive information

2.JPG (10.8 KB)

3.png (25.7 KB)

2

@carlosdiazconduent

In order to investigate the issue further, we need sample PDF document from your side. Can you please share it with us in a private message if it is confidential? We will use it to reproduce and address the issue accordingly. image.png (14.0 KB)

3

PM Sent

let me know if you were able to see the file

4

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

  Issue ID(s): PDFNET-53487

You can obtain Paid Support services if you need support on a priority basis, along with the direct access to our Paid Support management team.

1 Like
5

Great Thanks

6

Any updates regarding this issue?

Thanks

7

@carlosdiazconduent

We are afraid that no updates are available at the moment about ticket resolution. We will post here once we make some progress towards issue fix. Please spare us some time.

We are sorry for the inconvenience.

8

Any updates?

Thank you

9

@carlosdiazconduent

Sadly, the ticket has not been yet resolved. We will surely inform you once we have some update and news about its ETA. We apologize for your inconvenience.