Aspose.PSD for Java Trial error

Aspose.Total Product Family
1

I’m inquiring about a problem with using Aspose.Aspose.PSD for Java. The AI To JPG program has encountered an error. The AI file will not be converted into a JPG file. Is this a problem that can be solved if I pay for it and buy a license?

error message : Exception in thread “main” class com.aspose.psd.coreexceptions.ImageLoadException: Image loading failed. —> class com.aspose.psd.coreexceptions.ImageLoadException: Cannot open an image. The image file format may be not supported at the moment.
com.aspose.psd.Image.a(Unknown Source)
com.aspose.psd.Image.load(Unknown Source)
com.aspose.psd.examples.ModifyingAndConvertingImages.AI.AIToPNG.main(AIToPNG.java:21)
— End of inner exception stack trace —
com.aspose.psd.Image.a(Unknown Source)
com.aspose.psd.Image.load(Unknown Source)
com.aspose.psd.examples.ModifyingAndConvertingImages.AI.AIToPNG.main(AIToPNG.java:21)
at com.aspose.psd.Image.a(Unknown Source)
at com.aspose.psd.Image.load(Unknown Source)
at com.aspose.psd.examples.ModifyingAndConvertingImages.AI.AIToPNG.main(AIToPNG.java:21)
Caused by: class com.aspose.psd.coreexceptions.ImageLoadException: Cannot open an image. The image file format may be not supported at the moment.
com.aspose.psd.Image.a(Unknown Source)
com.aspose.psd.Image.load(Unknown Source)
com.aspose.psd.examples.ModifyingAndConvertingImages.AI.AIToPNG.main(AIToPNG.java:21)
… 3 more

2

@woo9 Could you please specify what’s version of Aspose.PSD did you use and on the what OS. Please provide input file.

3

The error message changed after upgrading to version 24.5 of Aspose.Aspose.PSD for Java trial.
os - Windows
Version - 24.5
Please check the attached file for the ai file and error message
Downloads.zip (1.2 MB)
Downloads.zip (1.18 MB)

4

@woo9
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): PSDNET-2100
5

Do you mean that you will correct the error and distribute the new version?

6

@woo9 this issue will be fixed in the next releases. We are actively imrove support of AI Format in Aspose.PSD, so the fix will be delivered relatively soon.

7

Will the same issue appear if I buy and use Developer OEM now?

8

@woo9 trial license should work as full license, but the limited time. If you use product without license, some functionality is blocked and Aspose.PSD will add watermarks. So, because the issue is presented in product, it will appear both on trial and full license. But the support of AI format improves every version.

9

@woo9 commercial license assumes the updates for the next year, so you will be able to use all new updates of Aspose.PSD up to version 25.6.

10

I don’t understand what you mean.
Are you saying that even if you purchase an OEM license, you will have the same problem as the TRIAL version?

11

@woo9 Aspose.PSD should work the mostly same with Temporary and OEM License. Could you please additionally provide the code that you used to repreduce the issue. According to the latest investigation of your issue, in the Aspose.PSD 24.6 for .NET the provided file was rendered fine, Aspose.PSD for Java 24.6 will be released in a week.

12

When the 24.6 trial version comes up, I’ll try it and let you know if there’s a problem.

13

aaa.zip (1.2 MB)

I got trial version 24.6 and tried it, but it keeps getting an error.
Can I check after putting in the attached AI file?

Error code
Exception in thread “main” class com.aspose.psd.coreexceptions.ImageLoadException: Image loading failed. —> class com.aspose.psd.internal.Exceptions.ArgumentException: ‘MS949’ is not a supported encoding
com.aspose.psd.internal.cv.l.d(Unknown Source)
com.aspose.psd.internal.cv.l.v(Unknown Source)
com.aspose.psd.internal.hu.b.(Unknown Source)
com.aspose.psd.internal.hu.d.j(Unknown Source)
com.aspose.psd.internal.hu.d.(Unknown Source)
com.aspose.psd.internal.hx.k.a(Unknown Source)
com.aspose.psd.internal.hx.k.a(Unknown Source)
com.aspose.psd.internal.hx.k.a(Unknown Source)
com.aspose.psd.internal.hu.e.a(Unknown Source)
com.aspose.psd.internal.hr.h.a(Unknown Source)
com.aspose.psd.internal.hr.b.load(Unknown Source)
com.aspose.psd.Image.a(Unknown Source)
com.aspose.psd.Image.load(Unknown Source)
com.aspose.psd.examples.ModifyingAndConvertingImages.AI.AIToJPG.main(AIToJPG.java:21)

14

@woo9 could you please provide code that you used toget this error. We checked this AI file with and without license, it opens fine.

15

aspose_error.zip (3.6 MB)

Organize and deliver the development environment, error code, and ai file used in the test

16

@woo9 I think we understand what’s going on, the issue is in default encoding of your OS. Is it Korean? At this moment we are checking how it can be fixed without update

17

That’s right. It’s Korean. If you fix it, I’ll check it again

1 Like
18

@woo9 thank you. Hope I’ll write you back soon with workaround.

1 Like
19

Have you found a solution yet?

20

@woo9 We’ve found one possible place where this issue can appear, but we can’t test it. At this moment, we try to add this fix to the 24.7 release, to give ability to test it.

1 Like