Aspose.Slide with Chart to Thumbnail endless run - memory problem

Aspose.Slides Product Family
1

Hi Team,

We try to convert slide/shape with Chart to thumbnail.

We have a problem in C# to convert Slide to image
Image ThumbnailBitmap = slide.GetThumbnail(thumbScale, thumbScale);

Memory is running height and CPU is running hot, but the creation of thumbnail never ends.

When we add more elements to this chart, so we don’t get an Exception or error but the garbage collector make the memory free, converting died but the program is still running.

Thanks & Regards

2

@Torsten_Granek

I have observed your comments. Can you please share sample presentation and environment details with us so that we may further investigate to help you out. Also please share which Aspose.Slides version you are using on your end.

3

Hi Team,

we have tried the newest version 17.8 und 17.9.

Here is the sample of us Document

Thumbnail_error.zip (33.4 KB)

Thanks & Regards

4

@Torsten_Granek,

I have worked with the presentation file shared by you and have been able to observe the issue. An issue with ID SLIDESNET-39385 has been created in our issue tracking system to further investigate and resolve the issue. This thread has been linked with the issue so that you may be automatically notified once the issue will be fixed.