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Aspose.Slides 23.2 for .NET: Unable to Load DLL 'aspose.slides.drawing.capi_vc14x64'

Aspose.Slides Product Family
#1

Hi
We are using Aspose on our .NET serivce (ASP.NET service with .NET Core 7.0)

While evluating new version we are having runtime issues with some of Slides API:

  • WriteAsSvg
  • Save
    (There might be some more)

The exception we are getting is:
Unable to load DLL 'aspose.slides.drawing.capi_vc14x64' or one of its dependencies: The specified module could not be found. (0x8007007E)

Is there a regression in this version?
We also encountered the issue which is described here https://docs.aspose.com/slides/net/net6/#using-the-systemdrawingcommon-package-and-slides-for-net6-classes-cs0433-the-type-exists-in-both-slides-and-systemdrawingcommon-error
And fixed it according to the documantation.

The issue we are having now is a runtime issue on local develpment machine (windows)

Any advice?

Thanks !

#2

@orik,
Thank you for contacting support.

Unfortunately, Aspose.Slides for .NET does not support .NET 7 yet.

We opened the following ticket in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESNET-43441

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

#3

Thank you @andrey.potapov for your quick response.

What are the terms to get the Paid Support Service?
We do have paid license purchesed by oded@datarails.com

Thanks

#4

@orik,
Please follow this link to get the information:

#5

@andrey.potapov - thanks.

The issue here is that this a regression, we worked with .NET 7 for a while with Aspose.Slides and now the new version introduced breaking changes that do not allow us to upgrade.

I beleive this is someting that needs to be prioritize regardless to Paid Support Service

Thanks in advanced
Ori

#6

@orik,
Could you please share the simplest project that reproduces the error you are encountering?

#7

Hey @andrey.potapov

Please find attached a simple example: AsposeSlidesTest.zip (220.5 KB)

Thanks for the support

#8

We bought a license and wanted to upgrade to 23.3.
But we have the same runtime error on .Net 6
OS: Windows, error on 23.3 and on 23.2.
But 23.1 is ok, without this error.

#9

@orik,
Thank you for the sample project.

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): SLIDESNET-43878

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

#10

A post was split to a new topic: Unable to Load Shared Library ‘libaspose.slides.drawing.capi_x86_64_libstdcpp_libc2.23’ or One of Its Dependencies

#11

@demonspe,
Thank you for the information. I forwarded it to our developers.

#12

@orik, @demonspe,
Could you please try using the netstandard2.0 version of Aspose.Slides from NuGet package in your projects?

#13

@orik, @demonspe,
We’ve updated the latest NuGet version of Aspose.Slides for .NET with a hotfix: https://www.nuget.org/packages/Aspose.Slides.NET/23.3.1
Please try using it. We will be waiting for your feedback.