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Aspose words : Problem of rendering or(and) converting from docx to pdf

Hello,

I use the Asopse.Words for the conversion from a document word to a document pdf, it works very well. However, there is a problem about the gradient line filled with two colors in a document word which can’t be converted into pdf. As seen from the release notes in your forum, the recent release of Java would support this functionality. I used Aspose.Words for JAVA, is it possible that I add some options in the Document or PdfSaveOptions for the conversion to deal with this problem?

Here is a capture from a docx file, and the result of conversion excludes the gradient line.
gradient-example.zip (17.2 KB)

@qsunsupralog

Thanks for your inquiry. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-17434. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Thanks for your prompt response. By the way, could I ask how much time may you estimate for this issue?

@qsunsupralog

Thanks for your inquiry. We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

You reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
Paid Support Policies

The issues you have found earlier (filed as WORDSNET-17434) have been fixed in this Aspose.Words for .NET 19.1 update and this Aspose.Words for Java 19.1 update.