Free Support Forum - aspose.com

Blank response returned when uploading to http://api.aspose.com/v1.1/storage/file/

In some cases when we attempt to upload a file to aspose (example)

http://api.aspose.com/v1.1/storage/file/TrainingRoster-TBT1707-5500353-03-31-2017_5389802.xlsx?appSID=abc12345-abc1-abc1-abc1-abc123abc123&signature=%2Fa7Dymbwj5XS84YwCR75ryN1DW0


We get a blank response back. Normally we receive JSON with either

{“Code”:200,“Status”:“OK”}

or an error message. But now we are sometimes getting a blank response back. We retry multiple times and continue to receive the same blank response.

In some cases we get the normal 200 response back.

This means that our service is currently down in cases where files can not be converted.

Please advise.





Hi jsali,


Thank you for your inquiry and sharing details.


I have just tested file upload functionality and got proper response message. For reference, please see attached screenshot. Our swagger link is currently not working and soon it will be resolved. Can you please try again at your end? If you still face any issue, would you please share your input file, App Key and App SID in private message?


Please be patient. We are sorry for the inconvenience.


If you have any further questions, please feel free to share.


Thanks,

Asad,

I just sent you appSID and signature in email.

It looks like the issue might be resolved, because we haven’t gotten a blank response back since 1 PM EDT yesterday (3/31). We haven’t made any changes on our end and our customers are constantly converting files.

We really need to get a response back from your system, even if it is an error code. What would a blank response mean? A time out? Or some error processing the file?
Dear Jsali,

Thank You for contacting Aspose Support. We have not been able to reproduce the error you are facing. The error might be due to a routine maintenance carried out on our server this past Friday. If you continue to face this issue, please do let us know.

Kind Regards
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Mateen Sajjad
Aspose – File Format APIs

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