Hi.
Can I transfer the master account privileges and currently registered tickets to another account when the person in charge changes?
best regards.
お世話になっております。
担当者の変更をしたく、マスターアカウントの権限と現在登録しているチケットを別のアカウント(サブアカウント)に移行することはできますか？
以上、よろしくお願いします。
Please create a new account on Aspose using the email address of the person you would like to assign as the person in charge. After that, use the following link to submit a request for transferring the ownership of the order:
https://purchase.aspose.com/order-transfer
For more details, please refer to:
Secondly, regarding the sub-account feature in the ‘Free Support’ forum, it is designed such that the sub-account cannot view the topics or tickets of the main/master account. However, the sub-account should be able to see its own topics and tickets. And to view the activity of the master account, you will need to log in using the master account’s credentials.
ご回答ありがとうございます。
無料版のチケットの確認方法については承知いたしました。
教えていただいた手順でマスターアカウントの権利を別のアカウントに移行した場合、旧マスターアカウントで登録したチケットは、新マスターアカウントでも内容を確認できますか？
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Thank you for your response.
I understand how to check tickets for the free version.
In the case of paid support,If I transfer the rights of the master account to another account following the procedure you have taught me, can I still see the contents of the tickets had registered in the old master account in the new master account?
Dear @Mishiki_Watanabe,
Thank you for your inquiry.
In order to view the Paid Support tickets related to your Order ID from multiple Aspose accounts, you will need to add the secondary account as a Paid Support Subaccount. You can do this by following these steps: Paid Support Helpdesk - aspose.com
If you have any further questions, we’re here to help.
Kind regards,
Kristijan