I am seeing an error when opening PDFs that I created with Aspose.Pdf. Here is the error: image.png (4.7 KB)
Here is my code:
var document = new Aspose.Pdf.Document(new MemoryStream(File.ReadAllBytes(@"C:\Program Files\Git\ReleaseNotes.html")), new Aspose.Pdf.HtmlLoadOptions());
var newDocument = new Aspose.Pdf.Document();
newDocument.Pages.Clear();
foreach (Aspose.Pdf.Page page in document.Pages)
newDocument.Pages.Add(page);
newDocument.Save(@"C:\blahblah.pdf");
I have attached the PDF output and the HTML input. files.zip (273.1 KB)
If I save the “document” variable from my above code, I get no error when opening the resulting PDF. Why am I getting this error, and how can I get around it?
Thanks!
We managed to replicate the highlighted issue in our environment. It has been logged under the ticket ID PDFNET-43596 in our bug tracking system. We have linked your post to this ticket and will keep you informed regarding any available updates.
Is there any update on this? My company (Ellucian LLC) has purchased licenses for both Aspose.Pdf and Aspose.Words, and our clients cannot use our document stitching features without a fix to this bug.
The linked ticket ID PDFNET-43596 is pending for the analysis and not resolved yet. Our product team will investigate as per their development schedules. We will let you know once a significant progress has been made in this regard.
We recommend our clients to post their critical issues in the paid support forums. In order to escalate the priority, you can also post the linked ticket Id in the paid support forum. Please refer to this help topic: Aspose - Paid Support Helpdesk
We have been attempting to purchase paid support but your sales staff are not exactly expediting the process.
What is the source of this bug, and why do we seem to be the only ones reporting it, as nasty as it is? Is there something we can do differently to avoid it?
If we cannot get a prompt resolution we will drop our licenses and not consider any Aspose libraries in the future.
The linked ticket ID PDFNET-43596 is not resolved yet and it is difficult to say anything about the root cause before the completion of the analysis phase. You can find the paid support policies and frequently asked questions on this page: Paid Support Helpdesk - aspose.com
We have created a thread with your email ID in the Aspose.Purchase forum. Our sales team will assist you regarding the process of purchasing support.
If we buy paid developer support would this get fixed as a hot fix? SLAs appear the same between paid and free. What’s the difference? I reached out to sales (phone and email) and was referred back to this forum.
The Paid Support is recommended for those clients who need support on a priority basis, along with direct access to our Paid Support team and use of our issue tracking system. Please refer to the these help topics:
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