Free Support Forum - aspose.com

Chart labels are disappearing when we convert pdf to pptx

Hi,

We are trying to evaluate Aspose.Pdf library for our application.
We have an issue with conversion from pdf to pptx. For some charts all the labels are disappearing. I have attached both pdf and pptx file(after conversion) here.
pdf and pptx files.zip (255.8 KB)
In pptx file you can see that the 3rd slide’s chart has no labels, where as they are present in pdf.

Below is the code am using for conversion.
public static void ConvertToPPT(string pdfFilePath, string outputFilePath)
{
Aspose.Pdf.Document doc = new Aspose.Pdf.Document(pdfFilePath);
Aspose.Pdf.PptxSaveOptions pptxTosave = new Aspose.Pdf.PptxSaveOptions()
doc.Save(outputFilePath, pptxTosave);
}

Please provide us a solution asap.

Thanks,
Prathap

@PrathapSV

We were able to reproduce the issue in our environment and have logged it as PDFNET-47095 in our issue tracking system. We will surely look into details of the issue and keep you posted with the status of its rectification. Please be patient and spare us little time.

We are sorry for the inconvenience.

Thank you for looking into the issue.

Do you have any TAT on this?

Regards,
Prathap

@PrathapSV

The issue just has been logged in our issue management system and currently is pending for analysis. It will definitely be investigated on first come first serve basis because of free support policies. We will surely let you know as soon as we have some definite updates regarding its investigation and ETA. Please spare us little time.

We are sorry for the inconvenience.

Hi,

Any update on this issue?
We are waiting for the issue fixes from your side in order to proceed with testing and purchase of the product. Please consider it as a high priority and give us a solution asap.

Also, I came across paid support, is it a separate license we need to buy or if we buy aspose.pdf product, will it be enough to treat our issues as a high priority?

Regards,
Prathap

@PrathapSV

We regret that earlier logged issue is not yet resolved. We have recorded your concerns and will definitely consider them during issue investigation. We will inform you as soon as we make some significant progress towards issue resolution. Please spare us little time.

The paid support is offered for the customers who want their issues to be resolved on urgent basis. In other words, paid support is recommended for the issues which are blockers or showstoppers while using the API. Paid support subscription can be purchased separately along with the license of the API.

The issues you have found earlier (filed as PDFNET-47095) have been fixed in Aspose.PDF for .NET 19.12.