Checkbox selection from Word file to PDF is not preserved

Hi Team,

We have noticed that checkbox (present in word doc) when converted to PDF using Aspose - 17.4.1 version (Paid) , it is not visible when viewed using Preview.app (MaxOS App).

I have attached the doc file and the generated PDF. Please notice that this PDF is generated using Aspose.
Due to data security reason only the table is present with checkbox.

Appreciate your help.

We are looking for a solution that will help us so that checkbox will be visible in generated PDF files (when viewed using Preview.app.
Note -
In PDF, check the page number-25 (all other pages are blank).
If you open the PDF with Preview app (MacOS), the checkbox will not be visible.

Thanks,
Taxes.docx.zip (46.9 KB)
Test.pdf.zip (240.8 KB)

@ranjith_rajendran,

Thanks for your inquiry. We have tested the scenario using latest version of Aspose.Words for Java 18.1 and have not found the shared issue. Please use Aspose.Words for Java 18.1.

Hi Team,

The issue is very much reproducible and it is creating problem.
I have attached the document (.docx) file - “Testing.docx”.

The above file has checkbox on page number - 2 and page number - 4.
When the .docx file get converted to PDF using Aspose (output is also attached - “Testing.pdf”) and Testing.pdf is opened using Preview.app, the checkbox selection on Page number - 2 are visible but the checkbox selection on Page number - 4 are not visible.

This is critical issue and we need assistance in this regard.

Thanks

Archive.zip (582.5 KB)

@ranjith_rajendran,

Thanks for your inquiry. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-16433. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

Hi Tahir,

As you mentioned that you are able to reproduce this issue and we have found this issue in our production system so we are looking for early fix as it is impacting our production.

Could you assist us with the following open questions ?
a) What will be the approx. time to fix issue - WORDSNET-16433 ?
b) Appreciate tentative timelines for release of this issue
c) Could your team provide us the separate fix ?

Thanks,

@ranjith_rajendran,

Thanks for your inquiry.

We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. Our developers work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once our product team completes the analysis of your issue, we will then be able to provide you an estimate.

You reported this issue in free support forum and it will be treated with normal priority. We do not provide hotfixes for issues reported via free support forum. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
Paid Support Policies

@ranjith_rajendran,

Thanks for your patience. We tested the scenario using following code example. If your code is different, please share it here for further testing. Thanks for your cooperation.

Document doc = new Document(MyDir + "in.docx");
PdfSaveOptions options = new PdfSaveOptions();
options.setPreserveFormFields(true);
doc.save(MyDir + "out.pdf", options);

@ranjith_rajendran,

Thanks for your patience. It is to inform you that the issue which you are facing is actually not a bug in Aspose.Words. So, we have closed this issue (WORDSNET-16433) as ‘Not a Bug’. It seems that the issue is in old version of Preview.app. We have opened the output PDF at Mac 10.12 version and have not found the shared issue. Please check Preview.app on Mac 10.12.png (134.4 KB)