Conversion problem

LEFEBVRE_Laurent · April 13, 2017, 5:57am

Hi,

I have problem on conversion Word to PDF result.

Some section move. See the file attach.

i use this code:

Aspose.Words.Document doc = new Aspose.Words.Document("C:\\DT599 - test.docx");

doc.Save("C:\\DT599 - test.pdf", Aspose.Words.SaveFormat.Pdf);

Can you help me??

Thanks by advance,

Laurent

tahir.manzoor · April 14, 2017, 3:10am

Hi Laurent,

Thanks for your inquiry. We have tested the scenario and have managed to reproduce the same issue at our side. For the sake of correction, we have logged this problem in our issue tracking system as WORDSNET-15214. You will be notified via this forum thread once this issue is resolved.

We apologize for your inconvenience.

LEFEBVRE_Laurent · April 24, 2017, 8:09am

Hi,

do you have a date for resolving this issue. I need to inform my user.

Thanks

Best regards,

Laurent

tahir.manzoor · April 24, 2017, 11:13am

Hi Laurent,

Thanks for your inquiry. We regret to share with you that your issue has been postponed. I am afraid, there is no estimate available at the moment. We will inform you via this forum thread as soon as there are any further developments.

We apologize for your inconvenience.

LEFEBVRE_Laurent · August 1, 2017, 10:07am

HI, Can I have an update on this problem??

Thanks

Laurent

tahir.manzoor · August 1, 2017, 3:15pm

@LEFEBVRE_Laurent,

Thanks for your inquiry. Unfortunately, this issue is still postponed. We have asked for the ETA of this issue from our product team. As soon as any information is shared by them, we will be more than happy to share that with you.

We apologize for your inconvenience.

LEFEBVRE_Laurent · August 2, 2017, 7:06am

ok ,

Thanks for your feedback

Best regards,

Laurent

tahir.manzoor · August 3, 2017, 4:19pm

@LEFEBVRE_Laurent,

Thanks for your patience. Normally when an issue is reported by a customer it is added to the pool of current issues being worked on by our developers and is analysed in a timely manner. However due to the nature of some bugs and the number of features we are working on, this doesn’t always mean we can fix every bug within a short time after it’s reported.

We do understand your situation; however, I am afraid, at the moment there is no ETA available for your issue. We are really very sorry for your inconvenience.