Documents.zip (1.3 MB)
Hi,
Our client has a document that contains text in an image, when we convert to PDF with ASPOSE the text disappears.
Can you please check?
Thanks for your inquiry. Have you tried the latest (20.5) version of Aspose.Words for .NET on your end? In case the problem still remains, please ZIP and upload your input Word document and Aspose.Words 20.5 generated PDF file showing the undesired behavior here for testing. We will then investigate the issue on our end and provide you more information.
We have tested with Aspose.Words 20.6, 20.5, 20.4, 20.3, 20.2, 20.1.
When you convert it to PDF, the cover page text disappears.
original_word_document.zip (1.7 MB)
While using the latest (20.6) version of Aspose.Words for .NET, we managed to reproduce this issue on our end. We have logged this issue in our bug tracking system. The ID of this issue is WORDSNET-20556. Your thread has been linked to this issue and you will be notified as soon as it will get resolved. Sorry for the inconvenience.
Hi,
Can I please check if there is any update for this ticket?
Thank you.
Kind Regards
WORDSNET-20556 is not resolved yet. This issue is currently ‘in analysis’ phase. We will inform you via this thread as soon as this issue will be resolved in future.
I am afraid, your issue is not resolved yet. We are currently doing analysis of this issue to determine the root cause. Once the analysis of this issue is completed and the root cause is determined, we may then be able to share more information with you. We apologize for any inconvenience.
Regarding WORDSNET-20556, unfortunately we have to postpone the implementation of this issue because the behavior of MS Word is not clear. It could also be related to the known feature - “text wrapping” in the header / footer", which is currently not supported by Aspose.Words and requires deep research. There is no ETA available for now. Rest assured; you will be notified here as soon as this will get resolved in future. Sorry for any inconvenience.
One and half months passed since the last reply… just want to check if there is any update or ETA for this?
We are still waiting for the fix and have waited for 4 months 
Kind Regards
Your issue is not resolved yet and there is not any further news about this issue i.e. the implementation of the fix of WORDSNET-20556 has still been postponed. There are no estimates available at the moment. We will inform you here as soon as this issue will be resolved in future or any more updates may be available. We apologize for your inconvenience.
Hi Team,
Any status updates on this issue?
Cheers,
lancomdevteam
The implementation of the fix of WORDSNET-20556 has been postponed till a later date and there are no estimates (ETA) available at the moment. We will inform you here as soon as this issue will get resolved in future or any timeframe may be available. We apologize for your inconvenience.
Hi Team,
Any updates on this issue or a potential ETA?
Cheers,
lancomdevteam
I am afraid, WORDSNET-20556 is still postponed and there is not any further update/ETA available at the moment. We apologize for your inconvenience.
Hi team,
We raised this request in May 2020, this request has been open for 500+ days. When can we expect a indicative timeline of when this can be resolved?
If an indicative timeline cannot be provided, what options are available to escalate this request?
Kind regards,
lancomdevteam
@lancomdevteam Unfortunately, the issue is still postponed and currently there is no estimate for it. You can try escalating this issue through paid support.
Hi team,
Is a resolution timeline available for this request?
Kind regards,
lancomdevteam
Unfortunately, there is no news regarding the issue yet. The issue is still postponed and is not yet scheduled for development. Please accept our apologizes for your inconvenience.
Hi team,
Is a resolution timeline available for this request?
Kind regards,
lancomdevteam