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Convert PDF to PDF/A in Java - PDFA Transformation fails when use setOptimizeFileSize(true) ECDCTS-5956

Hi Team,
PDFA transformation fails when opts.setOptimizeFileSize(true) in the below attached java file.
Please find the attached java file and source file. ECR_5956.zip (421.1 KB)
Thank,
Ambika

@sumeetm

Thank you for contacting support.

We have worked with the data shared by you and have been able to reproduce StringIndexOutOfBoundsException in our environment. A ticket with ID PDFJAVA-38673 has been logged in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.

Any update on this one ?

Regards,
Ambika

@sumeetm

Thank you for getting back to us.

We are afraid any update is not available yet. We have recorded your concerns and will let you know as soon as any feedback will be available.

@Farhan.Raza,
Any update or ETA on this issue?
Thanks,
Ambika

@sumeetm

This ticket is currently blocked by an internal ticket and the resolution may take some months because of it being logged under free support model where issues are investigated on first come first serve basis. As soon as we have some definite updates regarding ticket resolution, we will let you know.

Furthermore, we also offer paid support model where issues are resolved on urgent basis and have priority over the issues logged under free support model. You may check our Paid Support options for your reference.

@Farhan.Raza,

Any fresh update on this?

Thanks,
Ambika

@sumeetm

We are afraid it is still not investigated owing to previously logged and critical tickets. We appreciate your patience and comprehension in this regard.

Any update on this issue?

@sumeetm

We are afraid it may take some more time because of several tickets in the queue. We will let you know once any further update will be available.

Hi,
Any update on this?

Regards,
Ankur Vashishtha

@sumeetm,

I regret to inform that issue is still unresolved. We are working on this and will share good news with you soon.

Any update on this? Will we get a guaranteed quick resolution, if raised in the enterprise support for this particular issue (not in general)?

Ankur Vashishtha

@sumeetm

We would like to inform you that paid support does not guarantee any immediate solution however, it does expedite the process of investigation and an ETA can be get sooner. At the moment, the investigation against your issue is underway and in case you raise it to paid support, the process with get escalated accordingly.