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Convert Word DOCX File with Radar & Clustered Column Type Charts to PDF Stream using C# .NET

Aspose.Words Product Family
#1

When converting a DOCX file to PDF using the standard code:

Document doc = new Document(@"charts.docx");
var stream = new MemoryStream();
doc.Save(stream, Aspose.Words.SaveFormat.Pdf);

we have noticed that some charts are not converted correctly. Longer data labels are cut off or moved. We have even tried converting charts to images before saving the PDF as described here but the problem persists.

Please find enclosed a ZIP file with the DOCX and two JPGs:
in-word.jpg: how the polar chart should look
converted.jpg: how it looks after conversion

As you see, the difference is substantial, and the same for the second chart in the word file.

Please take a look at the problem and let us know what can be done.

charts.zip (81.1 KB)

#2

@Eva_M,

We have logged the following tickets in our issue tracking system:

  • WORDSNET-21034: Incorrect rendering of Radar Type Chart in PDF
  • WORDSNET-21035: Incorrect rendering of Clustered Column Type Chart in PDF

We will further look into the details of these problems and will keep you updated on the status of the linked issues.

#3

Hi, is there any ETA on a fix for this?

#4

@Eva_M,

Your issues are currently ‘in analysis’ phase and there are no estimates available at the moment. We may be able to calculate and share the ETAs (timelines) with you after completing the analysis of these issues. Sorry for the inconvenience.

#5

Hi, is there anything new about this issue?

#6

@Eva_M,

I am afraid, your issues are not resolved yet. We are currently doing analysis of these issues to determine the root causes. We will inform you here as soon as these issues will get resolved in future and apologize for any inconvenience.

#7

Hi, can we have an update on this please (because our customers are nagging us about it)? Are you even planning to do something about this issue?

#8

@Eva_M,

I am afraid, there isn’t any further news about these issues. But, we have logged your concerns in our issue tracking system and will keep you posted here on any further updates. We apologize for your inconvenience.

#9

The issues you have found earlier (filed as WORDSNET-21035) have been fixed in this Aspose.Words for .NET 21.7 update and this Aspose.Words for Java 21.7 update.