Converting a PDF to other formats shows: "The document you are trying to load requires Adobe Reader 8 or higher..."

Aspose.PDF Product Family
1

Hi,

Using: Aspose.PDF for .NET 23.8

When saving the attached document to other formats (not PDF), the result is a warning message:

“The document you are trying to load requires Adobe Reader 8 or higher. You may not have the
Adobe Reader installed or your viewing environment may not be properly configured to use
.Adobe Reader
For information on how to install Adobe Reader and configure your viewing environment please
.see http://www.adobe.com/go/pdf_forms_configure”

The PDF file:
original.pdf (1.3 MB)

The results:
PDF.zip (1.3 MB)

Code:
private void convert_a_PDF(string PDF2Convert)
{
try
{
Aspose.Pdf.Document PDF = new Aspose.Pdf.Document(PDF2Convert);
PDF.Save(PDF2Convert + “.docx”, Aspose.Pdf.SaveFormat.DocX);
PDF.Save(PDF2Convert + “.xps”, Aspose.Pdf.SaveFormat.Xps);
PDF.Save(PDF2Convert + “.html”, Aspose.Pdf.SaveFormat.Html);
PDF.Dispose();
}
catch (Exception ex)
{
throw ex;
}
}

thanks.

3

@giusepper
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): PDFNET-55390

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

4

Hello,

I’ve the same issue, what’s the state of this ticket ? Because it’s already 1,5 year later.
And it seems it’s the same bug than another 3 yo ticket : Tiff conversion issue-Document you are trying to load requires adobe reader 8 or higher - #4 by asad.ali

Thank you
Fabrice

5

@Fabske
This issue has been moved to paid support by the user and is being worked on.
Its status is currently feedback.
The last message states the following:

Information for the user. The source document is saved in XFA format. We can’t convert it. Before making the conversion, you need to convert to the Standard static form.

document.Form.Type = FormType.Standard;

In this case, the file is converted.
But there is a possibility that when converting such a file, some of the data may be lost.
This is what happens for the original.pdf file. Why this happens is the subject of a separate task.
For the second file input.pdf, the conversion occurs correctly.