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Converting Arabic docx to pdf turns arabic chars to boxes

Hi, I’m using a trial version of Aspose.Words to convert docx to pdf, however in my machine everything works well, Arabic text converted with no issue, then I uploaded the library to be used in app hosted by Microsoft servers, the result of converting turns the Arabic text to boxes. Also I tried again with embedding the fonts into the word document, but same issue. Please Help


Please note that Aspose.Words requires TrueType fonts when rendering document to fixed-page formats (JPEG, PNG, PDF or XPS). You need to install fonts that are used in your document on the machine where you are converting documents to PDF. Please refer to the following articles:

Using TrueType Fonts
Manipulating and Substitution TrueType Fonts

If you still face problem, please ZIP and attach your input Word document along with problematic and expected output PDF here for testing. We will investigate the issue and provide you more information on it.