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Converting comparison .doc to PDF, inconsistent markup on different clients

We use both your document compare and PDF conversion functionality in our product. Recently we’ve observed that in certain situations, a compare document that is then converted to PDF can result in a different output on different PCs. I’ve attached a couple of .docs and .pdfs as an example. In this case, the compare markup formatting is different, but in some cases it is completely absent from the converted PDF.

Do you have any idea what might be causing this? The two PCs have identical installs of our product, and both have Word 2016 through Office 365.

Client A.pdf (27.4 KB)
Client A.png (14.1 KB)
Client B.pdf (27.0 KB)
Client B.png (14.3 KB)

@TristanP,

Thanks for your inquiry. Please ZIP and attach your input Word document here for testing. We will investigate the issue on our side and provide you more information.

That’s great, thanks Tahir.

Docs.zip (11.2 KB)

@TristanP,

Thanks for sharing the detail. We have tested the scenario using following code examples and have not found the shared issue. Please check the attached output PDF files. output 18.8.zip (24.7 KB)

Document doc = new Document(MyDir + "Client A.doc");
doc.Save(MyDir + @"Client A 18.8.pdf");

Document doc = new Document(MyDir + "Client B.doc");
doc.Save(MyDir + @"Client B 18.8.pdf");