Convertion Docx to Pdf

Aspose.Total Product Family
1

Hi,
I am having a problem to convert a docx file to pdf. When I try to convert an image, it gets distorted. My boss allowed me to upgrade the version of aspose only if this problem is fixed. I need an urgent position on this issue. The document and the image distorted is attached.

Grateful

2

Hi Douglas,


Thanks for your inquiry.

While using the latest version of Aspose.Words i.e. 13.8.0, I managed to reproduce this issue on my side. Your request has been linked to the appropriate issue (WORDSNET-8595) in our issue tracking system and you will be notified as soon as it is resolved.

Sorry for the inconvenience.

Best regards,
3

Hello Awais,
I bought the support Priority aspose because I need this fix urgently. I wonder what the status of this fix. I am not able to open a priority forum. How should I proceed?

Thanks

4
Hi Douglas,

Thanks for your inquiry. Your issue currently has a normal priority and is unfortunately not resolved yet. Our development team is currently doing analysis of this issue. We will inform you as soon as this issue is resolved. We apologise for the inconvenience.

Secondly, I don't see a "Priority Support" badge associated with your account "douglas.reis@siteware.com.br". Could you please use the "Priority Support" account of your company and post your query in Aspose.Priority Forum to be able to raise the priority of this issue.

Best regards,
5

Hello Awais, actually I checked here, I thought that when updated the license Aspose the “Priority Support” was included, but now that I have seen to buy Priority Support. I need a term for this fix because I am in urgent need of it and if this period is over I’ll have to check out other ways to get around it.

Thanks

6

Hi Douglas,


Thanks for your inquiry. I have intimated our development team of your concern and asked the ETA for this issue. I will update you as soon as I have any further information.

Secondly, we understand that this issue is important to you and it is unfortunate that the issue has not yet been fixed. We apologise for the inconvenience.

Although we try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. Our developers work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

That being said, we fully understand that you are keen to get a fix to your particular issues, please have a look at this page - http://www.aspose.com/corporate/services/priority-support-policies.aspx - purchasing Priority Support will allow you to post your issues in our Priority Support forum and raise the priority of these issues directly with our development teams, if possible, we will then aim to get a resolution to your issue as soon as we can. Many Priority Support customers find that this leads to their issue being fixed in the next release of the software.

If you would like to take advantage of Priority Support then please request a quote in our purchase forum - http://www.aspose.com/community/forums/aspose.purchase/220/showforum.aspx

Best regards,

7

The issues you have found earlier (filed as WORDSNET-8595) have been fixed in this .NET update and this Java update.

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