CrossReference & Hyperlinks not working when converting PDF->DOCX


We am using Aspose 19.5 jar and in that we are trying to convert PDF to DOCX but after conversion in the DOCX hyperlinks are not working. Given below is the sample code

com.aspose.pdf.Document doc = new com.aspose.pdf.Document(“C:\Users\agupta\Desktop\ss.pdf”);
DocSaveOptions saveOptions = new DocSaveOptions();
// Save output DOCX file“C:\Users\agupta\Desktop\ss.pdf.docx”, saveOptions);

Kindly provide a solution or workaround to this issue.



Thank you for contacting support.

Would you please share source and generated file so that we may try to reproduce and investigate it in our environment.

Attached the PDF and DOCX file. The pdf contains cross references like Übersichtsseite and normal hyperlinks like and on the second page which are working on pdf reader like Adobe Acrobat but the DOCX generated has no working hyperlinks neither the cross references (Übersichtsseite) nor the normal hyperlinks ( and

sample.pdf (124.2 KB)
sample.pdf (124.2 KB)
Docx Generated


Thank you for sharing requested data.

We have logged a ticket with ID PDFJAVA-38651 in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.

Kindly provide me the tentative time frame for this issue as it is very urgent at our end


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Can you point us in the right direction to get this expedited. We require Cross Reference in PDF -> DOC/X conversion, this is a blocker in our production Environment.

We are licensed customer of “Aspose.Total for Java”.


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